Our aim at Verytas Solutions Ltd is to provide a first class service to enable people to remain safely in their own homes. Verytas Solutions Ltd is run by dedicated, professionally trained and highly qualified managers. We pride ourselves on the quality of our care and our clients’ satisfaction with the service we provide. We have a large workforce of qualified and experienced, Homecare Support Workers who have all received training to enable them to work within clients’ own homes.
Verytas Solutions Ltd has been providing the highest quality home care since it was established in 1998 and currently provides domiciliary care in Cheshire, Flintshire and Denbighshire. We are accredited providers for Flintshire, Denbighshire and Cheshire Social Services. We also offer services directly to the public on a private basis throughout these areas.
All providers of domiciliary care must now be regulated and Verytas Solutions Ltd is inspected by the Care and Social Services Inspectorate for Wales. Verytas is registered to provide care for – adults aged 18 years and older with physical disabilities, sensory loss/impairment, learning disabilities, mental health problems, mental infirmity and acquired brain injury.
All of our care and support staff must have the necessary qualifications and experience required for the care service that they will provide. In some cases candidates will have already achieved qualifications such as QCF 2, QCF 3 or equivalent, if they have not, we expect this to be completed in the course of their employment. Additional specialist training is also provided dependent on our clients’ needs.
We undertake rigorous compliance procedures including:
• Enhanced Criminal Records Bureau (CRB) checks • Checks against the Safeguarding of Vulnerable Adults register (SOVA) • Two appropriate references, one of which must be the last or current employer • Full working history • Submission of complete historical records
To ensure that the standard of our Support Workers remains consistently high, we require all workers to undertake supervisions and appraisals at regular intervals. We also request annual feedback reviews from our clients. All of our staff members have an individual, training plan and undertake regular screening checks to ensure that they are fit to work.
All of our workers receive additional training that is updated as required:
- Manual Handling
- Infection Control
- Food hygiene
- Fire Safety
- Health and Safety (including COSHH and RIDDOR)
- Protection of Vulnerable Adults and Children
- Basic First Aid
- Client Specific training
YOUR CARE PLAN
A comprehensive Care Assessment will be conducted to ensure that the package of care we produce is fully tailored to your needs, wishes and preferences. The assessment will take place within your home and will include an assessment of care needs and a general risk assessment for the location where the care service will be provided. The findings of the assessment will form the basis of the care plan and will detail in-depth information which we will follow when delivering your care. We have a legal responsibility to ensure that a care plan is in every home in which their care services are being delivered and to also ensure that they are regularly reviewed. As well as allowing us to officially record all of our clients’ care needs, the assessment also gives us a clearer understanding of any personal requirements, therefore enabling us to select support staff with skills that are best suited to our service user’s needs, personality and preferences.
You will be provided with a copy of your individual care or support plan to read through and ensure that you are happy with the proposed service. You will then be required to sign the relevant sections of your plan, as well as a copy of our Terms and Conditions of service, confirming your wish to proceed.
Should your condition change, we will simply arrange a suitable time to meet with you and conduct a further assessment. If there are any changes, we will ensure that they are added to your care plan and all involved support professionals will be informed immediately. We will endeavour to ensure that you always receive care from the same Carers. When we take on a care package we will introduce more than one Carer to you and your family to ensure that continuity of care is provided, should there be any holidays or absences.
All of our care packages are managed by an identified manager who ensures that each service user’s care is regularly reviewed and managed effectively. Our Registered Manager and other managers are also available to contact should you have any specific concerns.
All prices quoted by ourselves are based on the information provided at the initial enquiry stage. An official quotation will be provided with a breakdown of the hourly and/or daily charges. Should your requirements include a large amount of travel, whether this is to and from hospital appointments, taking shopping or trips out into the community, any additional travel expenses such as mileage charges will be declared either at quotation stage or during the assessment. All charges will be clearly discussed before the service commences.
We invoice on a four weekly (28 day ) interval. You will receive an invoice at the end of the first invoicing period after your service commences, which can be anything from 1 to 28 days. The invoice can be sent to the person who will be making the payment. This can be the person receiving the care or another nominated family member; however, regardless of who the invoice is issued to, liability for payment will ultimately remain with the person who has signed our terms and conditions. We accept various methods of payment including Standing Order. If you require regular hours of care each week a standing order is likely to be the easiest option for you. You are required to obtain the appropriate documentation to authorise this payment from your bank. Once submitted, this automatically issues payment on your nominated date, directly from your bank account to ours. If there is any over or under payment we will contact you directly. Once you receive your invoice you can make a BACS payment online, use a telephone banking service or by visiting your bank.
Should we receive a complaint we will ensure this is formally recorded in a written format, even if the issue has been resolved immediately. Please contact the office (via phone or letter) initially if you do have any concerns or wish to discuss any issue with us. We are always looking to enhance the services that we provide and so welcome all of your feedback or suggestions.