At Verytas we pride ourselves in providing quality care by having dedicated, professional and caring staff as part of our team, you staff will find our care workers and managers are respectful, courteous and always ready to help.
OUR SENIOR CARE TEAM
We have a dedicated team of senior care staff who we class as ‘our eyes and ears’ out in the field of care delivery. All of the members of the team are highly experienced with their level3 diploma in health and social care. Our senior staff are individuals who will oversee, monitor and mentor our direct care staff. They are trained in risk assessing, reviewing and overall compliance and help to ensure that our quality is maintained.
The senior team will also conduct regular care calls and will be keeping an eye on everything to ensure it’s all running smoothly and will report back to the central office as to how everything is going in each individual package. We simply could not and would not want to operate without them!
MEET OUR MANAGERS
KATIE THOMAS – TEAM MANAGER
I have worked within health and social care industry for the past 8 years, initially having hands on experience as a home carer, whilst gaining a vast amount of care experience I complete my level 2 diploma in health and social care. In 2013 I was promoted to a senior carer where I gained experience risk assessing, reviewing, monitoring staff and working in the office allocating staff in emergencies and client planning. Whilst in this role I successfully completed my level 3 diploma in health and social care and gaining a promotion to team manager in 2016 where I have responsibility for client allocation, managing a small group of staff and dealing with any staff or client queries in the office. I have now signed up to my level 5 diploma in health and social care.
CORRINE WILLIAMS – HEAD OF SUPPORT SERVICES
I have worked within health and social care industry for the past 17 years, having hands on, monitoring and managerial experience, I bring an in-depth knowledge to Verytas. I have worked in the field of Domiciliary Care since 2007, covering the areas of home carer, reviewing & assessing officer and team manager. I came to Verytas Solutions in 2010 as a Head of Support Services, where I have direct responsibility for all recruitment and compliance monitoring.
I have a level 5 diploma in Health and social care management and a manual Handling Passport trainer qualification. I personally ensure that all of our staff are compliant in their minimum standard training and facilitate and support my staff to be signed up and working towards their QCF qualifications in level 2 and 3.
I personally feel that to deliver a certain standard of care, we rely on members of staff believing in what we are doing and the methods we are employing to achieve these goals and ensuring that further training and support is always available for our staff for their continuing professional development.
STEVE WILLIAMS – SERVICE MANAGER
In the year 2000 I achieved my Business Information Systems Management degree and went to work for an established national retailer for 6 years. It was during this time that I gained essential skills in staff management, customer service and the effective planning of new and existing business. I decided to make the transition into social care in March 2006 and honestly have never looked back.
I came to Verytas in October 2010 and was tasked with analysing our physical care delivery and rebuilding it to ensure maximum consistency in our rotas, matching care staff to service users and planning our care delivery to ensure minimal environmental impact from our carers travel. I am currently completing my level 5 diploma in health and social care management, giving me a great insight in to the theory element behind what I do every day. I love the challenge of integrating the many new packages and peoples changing needs into existing rotas and finding ways to improve our business. Domiciliary care can be challenging but it’s great to feel like you are making a difference and when you receive great feedback, it just makes it all worthwhile.
GRAHAM PATERSON REGISTERED MANAGER CARE COUNCIL
FOR WALES REGISTRATION NUMBER: W/2089656
I have worked in the Social Care industry since August 2006 and have been a Registered Manager since 2007 and then went on to achieve my Registered Managers Award. Before this I gained a wide range of business experience in various industries such as I.T. accountancy and payroll. I came to Verytas as one of the Directors and also their Registered Manager in May 2010 and I am passionate that our business runs within strict guidelines set to ensure the delivery of a high standard of care. I like to ensure that we a constantly compliant and our inspections are impeccable without any noncompliance notices.
Calling upon some previous experience, I have developed new finance and tracking systems to ensure that Verytas is able to monitor its compliance more effectively and I can frequently be seen with yet another of my beloved spreadsheets, constantly striving for yet more operational efficiency to cut unnecessary costs and pass on these savings to our customers. I am a firm believer that high quality care should not be an expensive luxury, but a basic right and available to all at minimum cost and I know our operational team here at Verytas all come with different skills that all combine together to create something really wonderful.